Refunds and Revocation
Updated July 17, 2026
Refunds and Revocation
This page is the plain-language version of two policies: what happens if you want your money back, and what actually happens to your software and your data if a license is ever revoked. The authoritative texts are the refund policy and the EULA; if anything here seems to differ, those documents win.
The trial is the evaluation
Hiberden has a free 30-day trial with every feature on and no card required. You can build real archives, write to real destinations, run verifications, do restores, and exercise the whole tape workflow against the built-in virtual tape drive before spending anything. See The 30-day trial.
Because the trial is the evaluation period, purchases are final. If you are unsure whether Hiberden fits your workflow, use the trial to find out before you buy.
What we always make right
"Final" does not mean we keep money we should not have. These cases are always made right, with a refund to your original payment method where a refund is the right answer:
- Billing mistakes
- Duplicate charges
- Accidental purchases
- Defects we cannot fix
If any of these happens to you, email support@hiberden.app and we will sort it out.
Your consumer-law rights
Nothing in the refund policy limits the mandatory consumer-protection rights you have under the law where you live. Those rights stand regardless of what any policy page says.
What revocation actually means
If a license is ever terminated, for example for a breach of the EULA, here is the worst case: you lose the ability to write new archives. That is the whole penalty.
Restoring and verifying keep working, with or without a license. This is not a courtesy; it is a contractual promise in section 3 of the EULA, and it survives termination. The License tab in the app states it plainly: "Restoring and verifying always work, with or without a license."
Two more facts worth knowing:
- There is no remote kill switch. Hiberden does not phone home, and there is no mechanism that reaches into your machine to disable anything.
- Your data never depends on your license status. Every archive is a standard TAR with a documented JSON sidecar, stored on your own disks, NAS, and tapes, or in cloud accounts you control. Even without Hiberden installed, your archives are readable with ordinary tools.
An archive tool that could hold your own data hostage would not be worth trusting. Hiberden is built so that it cannot.