Common questions
Is this a subscription?
No. It is a one-time purchase for a perpetual license. Buy it once and it is yours.
What happens if I stop using it?
Nothing is taken from you. Restore and verify keep working regardless. A license is only needed to write new archives.
Do I need a tape drive to start?
No. The virtual tape drive is built in, so you can set up and evaluate the full 3-2-1 workflow first, then buy hardware.
Can I move my license to a new machine?
Yes. Deactivate on the old machine, then activate on the new one. One machine active at a time.
Is the archive computer offline?
That works. Save an activation request to a USB stick, turn it into a license file at hiberden.app/activate from any connected computer, and carry it back. The archive computer never needs internet.
What is your refund policy?
The free 30-day trial is the evaluation: every feature on, no card. Purchases are final, but billing mistakes, duplicate charges, and defects we can't fix are always made right. Details: refund policy.